Questions, answered.

Payter is a Dutch manufacturer of unattended payment terminals based in Rotterdam, the Netherlands. We have payment terminals deployed across more than 40 countries, with a focus on EV charging, vending, gaming, kiosk, car wash, and access control.

Terminals can be activated in Europe, the United Kingdom, Turkey, the United States, Canada, and Australia. Test terminals can be shipped globally, and integration work can begin from anywhere, but live transaction processing is currently limited to those regions. If you have a project in another country, please share the details with sales@payter.nl and we will explore whether we can support it.

Yes, we ship to almost anywhere in the world for testing and integration purposes. Live activation is supported in Europe, the United Kingdom, North America, Turkey, and Australia. Please contact sales@payter.nl to discuss your project.

Apollo terminals come with a standard warranty on manufacturing defects of 12 months from the date of shipment. Extended warranty is available for 1, 2, or 3 additional years on request. Please contact sales@payter.nl for warranty pricing and terms.

Our main product family is Apollo. Within that family we offer Apollo, Apollo X, Apollo MAX, and Apollo Polar. We also offer the P6X family (P66, P66 Split, P68) on request. For outdoor applications, the recommended terminal is Apollo X, which has an integrated deep frame and is designed to mount directly into an EVA-compliant cutout. See apollo.payter.com for more details.

For outdoor EV charging, the recommendation is the Apollo X, with its integrated frame and EVA-compliant cutout mounting. For surface-mounted outdoor setups, a standard Apollo with a canopy can be used. The Apollo Lite is available as a cost-optimized option. To discuss your specific use case, contact sales@payter.nl.

For most unattended verticals such as vending and coffee machines, the Apollo is the natural fit, with MDB plug-and-play that integrates directly into the machine and support for both PIN and contactless. If the machine has an EVA cutout, the Apollo X is preferred. Where magnetic stripe or card insert is required indoors, the Apollo MAX is the right choice.

For amusement, gaming, and claw machines, the Apollo is the natural fit, with MDB plug-and-play and support for both PIN and contactless. The P66 is available for setups that only need contactless. If the machine has an EVA cutout, the Apollo X is preferred. Where magnetic stripe is required indoors, the Apollo MAX is the right choice.

The Apollo is suitable for car wash, laundry, and charity or donation points. For outdoor use cases that need swipe, the Apollo Polar paired with the Polar Canopy is the option to look at; surface-mounted outdoor setups can use a standard Apollo with a canopy. The Apollo Lite is available as a cost-optimized option. If pulse integration is used, a Pulse kit is needed for an Apollo.

Apollo terminals accept contactless cards, chip and PIN, and mobile wallets including Apple Pay, Google Pay, and Samsung Pay. They are certified to accept all variants of Mastercard, Visa, American Express, Discover, and Diners cards. Apollo MAX and Polar additionally support magnetic stripe (e.g. fuel cards). Apollo can also read RFID and NFC cards (Mifare, Desfire, ISO) for closed user group use, supporting employee badges, loyalty cards, and prepaid cards. QR and barcode scanning is also supported.

Yes. Apollo and Apollo X are IP65 outdoor-rated and IK09 vandal-proof. For outdoor installations we always recommend a recessed mount via an EVA cutout (Apollo X) or a canopy (standard Apollo) for maximum protection.

Common accessories include the AC/DC power supply (purchased separately, not included by default), an MDB cable for vending applications, a LAN cable, a 4G/LTE antenna or vandal-proof dome antenna, mounting frames, canopies, and cover plates. The power supply converts mains voltage to DC; a DC-only power cable is used instead when powering from an existing DC source such as an MDB bus or charger internal feed. We can advise on the right option per installation.

Full technical specifications, including dimensions, operating temperature ranges, IP and IK ratings, supported payment schemes, mechanical drawings, and 3D files, are documented in the product manual and spec sheet for each Apollo model. These are available on our Documentation Portal at docs.payter.com, or on request via sales@payter.nl.

Straightforward integrations typically take 2 to 4 weeks. More complex projects can run for several months. Larger or more complex integrators are assigned a dedicated Implementation Consultant. Our integration support team is available Monday to Friday, 09:00 to 17:00 UK time.

All terminals have an Ethernet/LAN port for fixed network connections by default. A 4G/LTE modem option (including a SIM card) is available for locations without fixed internet. WiFi is also supported.

Yes. Apollo supports OCPI 2.2.1 with Direct Payment and OCPI 2.3.0.

OCPP is the protocol between an EV charger and the CSMS. The Payter terminal does not communicate via OCPP directly; it communicates with the CSMS via Cloud Integration, or with the charger via Local Integration (PSP).

Cloud Integration provides a modern API for your host system to communicate with one or many Payter terminals via the Payter Cloud Payment Service; it requires reliable internet connectivity at all times. Local Integration is a direct connection (serial or TCP/IP) between the host machine and the terminal over a local network or cable, with no reliance on internet connectivity, allowing the potential for offline use in some circumstances.

Yes. Both Apollo and P6X support MDB natively. MDB is the industry-standard plug-and-play protocol for vending and coffee machines.

Autoscan is a standalone mode where the terminal operates independently without a host device. It is ideal for fixed-price use cases such as charitable donation terminals, water dispensers, access control, and simple car wash setups, and supports up to 8 configurable products with labels and prices.

Pulse is an add-on that sends an electrical signal to a machine after a successful payment, similar to a coin signal. It is used where the machine controller has no software interface and only accepts pulse input, such as simple car wash bays, gates, or barriers. For Apollo, an additional Pulse board accessory is required.

MyPayter is our terminal management platform (TMS) that lets you manage and monitor your payment terminals. It provides real-time terminal status, real-time revenue data, product sales monitoring, connection and error monitoring, configuration and firmware updates, transaction management, reporting, and an API for downloading sales data into your own ERP or telemetry system.

Access is created automatically once your terminals are activated. The first user on a new domain receives login details by email and becomes the domain administrator.

To add additional accounts on an existing domain, contact your internal MyPayter administrator, who has the rights to add new accounts. If you do not know who the administrator is, please email support@payter.nl.

You can view your completed transactions in the MyPayter portal. The default view shows only completed transactions, so change the filter to 'Errors', 'Incomplete', or 'All Transactions' when troubleshooting. Note: MyPayter reflects transactions as recorded by the terminal; your acquirer remains the source of truth for final settled amounts, and small differences can occur, particularly around batch cut-offs.

Yes. The MyPayter Data API is a REST API with filtering, sorting, aggregation, and pagination, allowing you to extract transaction-level data into your own systems. API documentation is available on request via integration@payter.nl.

No. Activation happens through the form at payter.com/activation. MyPayter is the management portal you use after activation, for monitoring transactions, managing terminals, and configuring settings.

Once active, the terminal is ready to take live transactions. We strongly recommend deploying a single terminal first as part of a Live Proving phase. This allows us to verify that live payments are being authorised, that funds settle correctly, and that session handling is working end to end before you scale up.

The acquirer is the bank or payment institution that processes credit and debit card transactions on your behalf. Whether you need your own acquirer depends on your setup. If your backend platform handles payments for you, no separate acquirer is needed. If you handle payments yourself, you will need a Merchant ID from a Payter-supported acquirer.

In Europe, supported acquirers include Shift4, Worldline, Elavon, PayOne, Buckaroo, CCV, ING, and Rabobank. In the UK, supported acquirers are Elavon and Shift4. In Australia, we support ANZ Worldline. For North America, please contact sales@paygasus.com.

Onboarding with an acquirer typically takes 1 to 2 weeks for straightforward cases, longer if more documentation is required. We recommend starting the acquirer application early, in parallel with your integration work.

The MCC (Merchant Category Code) is set by your acquirer when your Merchant ID is issued, not by Payter. Common MCC codes are: EV charging 5552, vending 5499, amusement and gaming 7999, tolls and bridge fees 4784, and charity and donation 8398. Confirm the MCC with your acquirer during onboarding, as it can impact interchange rates and acceptance.

To transfer a terminal to a new owner or merchant, complete the terminal transfer form at payter.com/terminalmutations. If the terminal stays under the same legal company but moves to a different MID, we can usually transfer it directly. If it goes to a different legal entity or new owner, a new activation and merchant onboarding (KYC) is required, and Payter provides a registration link for the new customer. After the transfer, perform a test transaction to verify the terminal is linked to the new merchant account.

To change your business address or add AMEX to an existing MID, complete the mutation form at payter.com/terminalmutations. Once submitted, we review and process the requested changes.

For European orders: under 60 units typically ship within 5 working days after order confirmation and/or payment, 60 to 100 units in 7 working days, 100 to 500 units in 12 working days, and orders over 500 units are quoted on request. For non-European orders: typically 10 working days, with larger orders quoted on request.

Once we have aligned on terminals, accessories, and quantities, we send a quote. Once approved, the order is placed via sales@payter.nl. For repeat orders, please contact sales@payter.nl directly.

Via email once your terminals are active.

Send an email to finance@payter.nl.

For any in-field issue, please contact our support team at support@payter.nl. They will assess whether the issue can be resolved remotely or whether the terminal needs to be returned for repair (RMA). Support is available Monday to Friday, 09:00 to 17:00 CET.

A Security Violation means the terminal's tamper protection has activated and the encryption keys have been wiped as a security measure. These features are mandated by the PCI PTS regulations that Payter Apollo terminals are certified against. Please contact support@payter.nl with the terminal serial number.

When viewing a terminal, you can use the context-driven menu (top right arrow) and select 'Replace Terminal'. Enter the serial number for the new spare terminal, select 'Push Configuration' so the button is toggled on, and click Swap. Your spare terminal must be in your domain to be swappable. Please contact us via support@payter.nl if you need a terminal moved, or you otherwise cannot see it. Remember, a 'spare' terminal will not be activated so will need the default 'Managed:true' search option disabled to be seen in MyPayter.

Go to payter.com/terminalmutations where you can find the Deactivation Form.

Yes. Test terminals are available for integration work and evaluation. They cannot be converted to production terminals, and production terminals cannot be converted to test, because the encryption keys and certificates are different and are injected during manufacturing. Test terminals are clearly marked 'TEST Model' below the Payter logo on the front of the device.

No. Test and production terminals are not interchangeable. Once integration and FAT testing are complete, you will need to order production terminals separately. The test terminal can be kept as a golden sample for showroom use, exhibitions, or future development work.

Yes. Test terminals at exhibitions are a common use case. They are typically configured to always approve offline so that no real payment is taken. Live cards can be used safely. Boarding test terminals into the test environment for exhibitions does not require a Merchant ID; we handle the setup.

For sales, pricing, and quotes: sales@payter.nl. For integration, API access, and technical setup: integration@payter.nl (UK-based, Monday to Friday, email only). For terminals already in the field, faults, and RMA: support@payter.nl (Monday to Friday, 09:00 to 17:00 CET, phone +31 (0)8 54 01 23 80). For invoicing and finance: finance@payter.nl.